Warranty term and conditions

The warranty period for furniture purchased in our company depends on the factories:

  • Paged - 24 months;
  • Fameg - 12 months;
  • Ton - 60 months;
  • MayerLine - 12 months;
  • Scab Design - 12 months;
  • Nardi - 12 months;
  • Pedrali - 12 months;
  • Emu - 12 months;
  • Midj - 12 months.

Warranty Terms:

  • Defects of the products revealed during the warranty period and caused by the fault of the manufacturer will be eliminated by the seller free of charge;
  • claims for the appearance of the product, incompleteness, as well as the inconsistency of the order are accepted only immediately within three days. In the future, such claims are not accepted, all work is carried out only at the expense of the buyer;
  • warranty service includes repair work or a complete replacement of the product in case of impossibility to mend defects;
  • in case of replacement of goods - the warranty period for this product is 12 months from the date of replacement of the goods.

Warranty service is not provided in the case of:

  • expiration of the warranty period;
  • upholstery fabrics and soft parts of the goods;
  • in case of operation of the goods at a temperature and humidity not recommended by technical standards and operating rules;
  • in case of sale of goods to third parties;
  • when processing or modifying the goods;
  • the presence of mechanical damage on the product;
  • causing damage to the product as a result of intentional or erroneous actions of the buyer or third parties;
  • the presence of traces of foreign interference in the product, independent repair of the product or by organizations, enterprises or individuals not authorized by the seller;

Furniture defects are not:

  • minor differences in shades and texture of upholstery fabrics and leathers;
  • slight differences in color shades and differences in the pattern of the paintwork (decor);
  • light folds on the facing material of soft elements that occur after the removal of loads and disappear after easy smoothing by hand;
  • deviation from overall dimensions ± 1-2 cm per item;
  • small hairline cracks (“cracking effect”), abrasions of the furniture covering made of genuine leather that have arisen during the operation of the furniture.

Warranty repair:

Warranty repair is the removal of defects and malfunctions of the product caused by defects in workmanship or materials, including the replacement of defective parts and related work during the warranty period.

The warranty covers defects in the product caused by the fault of the manufacturer. The decision regarding acceptance or non-acceptance of the product for warranty repair is made by the seller during the initial inspection of the product, if necessary - after the examination. Manufacturing defects that may be detected during the warranty period will be eliminated free of charge within 30 calendar days from the date of transfer of the product for warranty repair.

If it is necessary to order spare parts for the product from the manufacturer, the period of warranty repair is extended by the time of their delivery. The warranty period is extended by the length of time the product is under repair.