Terms and conditions

Pricing and Payment

• We reserve the right to alter prices at any time up or down depending on the fluctuation of exchange rates, manufacturer's prices or to other inputs outside our control. Prices quoted are exclusive of Sales Tax and any delivery charges that might be incurred. Any price changes will be confirmed to you at the time of order. Delivery expenses will be confirmed at the time of Payment.
• Accidentally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description. We reserve the right to correct any errors from time to time. At our discretion, we will either cancel your order and refund the money you have paid or contact you and ask you whether you wish to continue with the order at the correct price or the correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or description, we will cancel your order and refund the price you have paid.
• Unless stated otherwise in the quote, We require a 50% prepayment to start the order's production and the balance to be paid 5 days before the fulfilment of the order (i.e. delivery or collection). Orders under $1000 are charged fully upfront.

Change or сancellation of orders

• The customer is responsible for checking and confirming that all items are correct in the invoice.
• There is no charge for canceling or changing orders if notice is received by the department in writing within 5 days of the advance payment being made to the seller's account. All changes to orders must be notified in writing.
• As most of the furniture is made to order, we will not be able to refund the cancellation deposit after this time. This does not affect your statutory rights.

Deliveries

• Nearly all items are "made to order", so all delivery times quoted on the product pages are approximate and will be confirmed at the time of Order.
• When goods are received into our warehouse we will contact you to arrange delivery. 48 hours notice must be given for cancellation of any arranged deliveries, failure to do so will incur a charge.
• Goods can be stored for seven days, free of charge, from the time goods are available for delivery. Any storage time over and above this will be charged for, cost will be calculated on volume of goods at the rate of $10 per cubic metre, per week.
• It is your responsibility to ensure your items can be delivered into your property safely and reasonably.You must advise us of all circumstances that are relevant to delivery. This includes, but is not limited to floor plans, CSCS and/or RAMS requirements, information about use of the lift (if furniture is delivered to floors other than ground floor), local traffic and parking restrictions.
• If we can’t deliver due to site conditions or similar, the buyer will be charged for extra costs associated with re-delivery.
• If our delivery team is unable to provide a full quoted service due to inappropriate site-conditions, or a request by the on-site personnel, products may be left on site at client’s own risk and refund or compensation claims will not be considered.
• All deliveries must be signed for and checked by the customer. Any claim regarding missing pieces or damages must be made within 24 hours of receipt of goods, by telephone, followed by a written claim.
• Very occasionally, circumstances beyond our control can delay your delivery date. If this happens, we will keep you informed. However, we cannot accept liability for any loss or inconvenience that may result from the delay.

Delivery charges

• Free delivery to the front door for orders over $50 000, and your delivery address is within the US mainland.
• The delivery charges are calculated individually at the time of order and depends on:

Returns and Refunds

• Made-to-order items include furniture where you select colour, size, fabric or material finish.
• We make every effort to deliver your goods in perfect condition. Please check your delivery as soon as it has been received. If the goods are faulty, please notify us within twenty-four hours so that we can resolve the problem.
• You will be responsible for the cost of returning the goods to us and will remain responsible for any returned goods until they reach our warehouse.
• We strongly advise that a proof of postage certificate should be obtained when returning any part of your order, together with any necessary insurance cover against loss or damage.
• Please note that if you are returning goods that you received damaged, then you will be responsible for the cost of returning the damaged goods, but will be reimbursed those costs after we have received and inspected the goods.
• All items are returned at your expense, this does not affect your statutory rights.
• Refunds will be made to the same card or account used for the original payment.